Frequently Asked Questions.

Questions about billing or technical stuff? Check here first!

Billing Questions

We accept the following payment methods:

  • Credit Card (VISA/AMEX/MASTERCARD/DISCOVER)
  • Debit Card
  • PayPal
  • AliPay (processed via Stripe)
  • Bitcoin (processed via BitPay and CoinPayments)
  • Various Crypto-Currency (processed via CoinPayments)

Yes, we offer discounts on ALL plans when paying semi-anually or anually (up to 2 months free). We also give additional discounts for resellers when buying in bulk. (contact sales for more info).

No, curently we do not and we do not plan on implementing this yet.

No, we try to state clearly what services we provide and what customers can expect.
If there are any issues, we will try to resolve them.
If this isn't possible, we will try to provide alternatives to solve the issue.

Technical Questions
  • Tor exit nodes
  • Crypto currency mining
  • Port Scanning/malicious programs

All nodes come with a 1Gbps connection.

Bandwidth allocation is reset on the first of every month.


KVM Questions

Yes, this is possible. When installing the VPS Operating System you can select to encrypt the partitions.

Yes, this is possible. After ordering your VPS, please open a support ticket from the client area with a link to the .iso file of the operating system and we'll load it for install for you.


KVM and OpenVZ Questions

All VPSes include root access. For windows, Administrative privileges are included.

Yes, we send emails at 80% bandwidth usage and 100% bandwidth usage.

To prevent any over charges, we simply shutdown the VPS when the bandwidth usage reaches 100%, the user may purchase addon bandwidth before or after 100% bandwidth consumption as well to resume services sooner else the service will automatically resume on the first day of the following month.


General Questions

No.
We are registered as an Australian company called GWY IT PTY LTD and we are trading as Crowncloud.net